Terms and Conditions

These Terms and Conditions govern all services provided by Obi Ofor Logistics Services. By using our services, you agree to comply with and be bound by the following terms:

• Declaration of Shipment Contents
  The sender must declare the contents of the shipment. Failure to do so absolves Obi Ofor Logistics Services of any liability for undeclared items.
• Declaration of Item Value
  Customers must declare the value of any valuable items before shipment.
• Insurance Fee and Compensation Policy
  Customers are required to pay a 4.8% insurance fee based on the declared value of valuables. In the event of damage or loss, and following a full investigation, compensation will be provided at 42% of the declared value.
• Proof of Ownership
  Customers must present the original purchase receipt of the valuable item(s) before any compensation can be processed.
• Evidence of Damage
  Customers must provide photographic evidence of any damaged goods.
• Accuracy of Delivery Address
  Obi Ofor Logistics Services will not be liable for any loss resulting from an incorrect delivery address provided by the customer.
• No Refund Policy
  No refunds will be issued after goods have been shipped.
• Payment Requirement
  Payment must be confirmed before shipment is dispatched.
• Claims and Compensation Timeline
  Claims will only be processed after a thorough investigation. Any approved compensation will be paid in three (3) installments within ninety (90) days.
• Shipping Delays
  Due to shipping constraints, delivery may take longer than anticipated. Customers should allow for possible delays.
• Concealed Items
  We are not liable for any concealed items found within the shipment.
• Prohibited Items
  The shipment of prohibited items is strictly forbidden. If such items are discovered, the customer will be reported to the relevant authorities and may face arrest and prosecution.
• Identification Requirement
  Customers must provide valid identification when sending or receiving goods.
• Acknowledgment and Agreement
  Customers must sign this agreement before their shipment can be processed by our office.
• Shipment Tracking
  Customers are responsible for tracking their shipments and monitoring the waybill status.
• Condition of Goods
  Customers must ensure that goods are in good condition before shipment. Obi Ofor Logistics Services is not liable for damage to perishable or already damaged goods.
• Pallet Weight Charge
  An additional weight of 1kg applied to palletized shipments.